Giant Foods Complaint Update

As of today, April 16, I have yet to hear from Giant in response to my complaint. Quite frankly, I am surprised. This was my second attempt to try to get an answer from them. So far, nothing. I may have to rethink shopping at Giant.

Giant Foods Complaint

Check out Moms Need to Know for her AWESOME letter to Giant about their ridiculous coupon policy. It's so ironic that this week I have had to contact them as well. Below I've copied my second message to them. I am seriously considering not shopping there anymore. It's sad because I really do get the best deals there, but at some point, I have to stand up out of principle, don't you agree?

Dear Giant,
First, I am appalled by your coupon policy. Very few stores have a policy as difficult as yours. We are experiencing difficult economic times. Would it be so difficult to make your policy a little more lenient so people could save more money? Second, this is the second time I have send you a message with a complaint. The first time (Tuesday), I was called and told someone would get back to me with further information. That was days ago. My complaint is with the fact that I cannot use a Buy One Get One Free coupon printed from the internet, when in fact I found the exact same coupon on your website the day after mine was denied. It's false advertising to not honor something that is advertised in writing. I gave the woman who called me this information, and what happened? Instead of calling me back with more information as promised, the coupon was taken off your site. Not before I printed it off, of course. I expect you to honor it the next time I go in. After all, it did print with your company name on the coupon and I got it from your website. I have serious doubts as to whether I will set foot in your store again. I choose to give my business and my money to a business with integrity. Your response to this message will show me if you have any.